Its Best Memphis - Business Analyst Finance Resume Sample Domain
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Business Analyst, Business Systems Analyst
SUMMARY
Accomplished in Business Analysis, System Analysis, Quality Analysis and Project Management with extensive experience in business products, operations and Information Technology on the capital markets space specializing in Finance such as Trading, Fixed Income, Equities, Bonds,Derivatives (Swaps, Options, etc) and Mortgage with sound knowledge of broad range of financial instruments. Over 11 + Years of proven track record as value-adding, delivery-loaded project hardened professional with hands-on expertise spanning in System Analysis, Architecting Financial applications, Data warehousing, Data Migrations, Data Processing, ERP applications, SOX Implementation and Process Compliance Projects. Accomplishments in analysis of large-scale business systems, Project Charters, Business Requirement Documents, Business Overview Documents, Use Cases, Narrative Authoring Functional Specifications, and Technical Specifications, data warehousing, reporting and testing plans. Expertise in creating UML based Modelling views like Activity/Use cases/Data Flow/Business Flow/Navigational Flow/Wire Frame diagrams using Rational Products & MS Visio. Proficient as long time liaison between business and technology with Full competence of System Life Cycle (SLC) development with Waterfall, Agile, RUP methodology, IT Auditing and SOX Concepts as well as broad cross-functional experiences leveraging multiple frameworks. Extensively worked with the on-site and offshore Quality Assurance Groups by assisting the team to perform QA Black Box testing//GUI/Regression/System/Unit/Stress/Performance/Functionality TAO 's. Facilitated change management across entire process from conceptualization to project through project delivery testing, Software Development & Implementation Management in diverse technical environments, & business with demonstrated leadershipabilities.
EDUCATION
Post Graduate Diploma (Business Administration), USA Master's Degree (in Computer Applications), Bachelor's Degree (Commerce),
TECHNICAL SKILLS
Documentation Tools UML, MS Office (Word, Excel, Powerpoint, Project), MS Visio, Erwin
SDLC Methodologies Waterfall, Iterative, Rational Unified Process (RUP), Agile, Spiral
Modeling Tools UML, MS Visio, Erwin, Power Designer, Metastrom Provision
Reporting Tools Telelogic X IR2, Crystal Reports, MS Office Suite
QA Tools Quality Center Test Director, Win Runner, Load Runner, QTP, Rational Requisite Pro, Bugzilla, Clear Quest
Languages Java, VB, SQL, HTML, XML, UML, ASP, JSP
& OS Databases MS SQL Server, Oracle 10 g, DB2, MS Access on Windows XP/2000, Unix
Rational Clear Case Version Control, Visual Source Safe
PROFESSIONAL EXPERIENCE
SERVICE MASTER, Memphis, TN June 08-Till Date
Senior Business Analyst
Terminix has approximately 800 customer service agents that reside in our branches in addition to approximately 150 agents in a centralized call center in Memphis, TN. Terminix customer service agents receive approximately 25 million calls from customers each year. Many of these customer's questions are not answered or their problems are not resolved on the first call. Currently these agents use an AS/400 based custom developed system called Mission to answer customer inquiries into branches and the Customer Communication Center. Mission-Terminix's operation system-provides functionality forsales, field service (routing & scheduling, work order management), accounts receivable, and payroll. This system is designed modularly and is difficult to navigate for customer service agents needing to assist the customer quickly and knowledgeably. The amount of effort and time needed to train a customer service representative using the Mission system is high. This combined with low agent and customer retention is costly.
Customer Service Console enables Customer Service Associates to provide consistent, enhanced service experience, support to the Customers across the Organization. CSC is aimed at providing easy navigation, easy learning process, reduced call time and first call resolution.
Responsibilities
Assisted in creating Project plans, Road maps. DesignedRequirements Planning and Management document.
Performed Enterprise Analysis and actively participated in buying Tool Licenses.
Identified subject-matter experts and drove the requirements gathering process through approval of the documents that convey their needs to management, developers, and quality assurance team.
Performed technical project consultation, initiation, collection and documentation of client business and functional requirements, solution alternatives, functional design, testing and implementation support.
Requirements Elicitation, Analysis, Communication, and Validation according to Six Sigma Standards.
Captured Business Process Flows and Reengineered Process to achieve maximum outputs.
Captured As-Is Process, designed TO BE Process and performed GapAnalysis
Developed and updated functional use cases and conducted business process modeling (PROVISION) to explain business requirements to development and QA teams.
Created Business Requirements Documents, Functional and Software Requirements Specification Documents.
Performed Requirements Elicitation through Use Cases, one-to-one meetings, Affinity Exercises, SIPOC 's.
Gathered and documented Use Cases, Business Rules, created and maintained Requirements/Test Traceability Matrices.
Client: The & Dun Bradstreet Corporation, Parsippany, NJ, ' 2007-Oct ' 2007
Profile: Sr. Financial Business Analyst/Systems Analyst.
Project Profile (1): D&B is the world's leading source of commercial information and insight on businesses. The Point of Arrival Project and the DateMaintenance (DM) Project are the future applications of the company that the company would transit into, providing an effective method & efficient report generation system for D&B's clients to be able purchase reports about companies they are trying to do business.
Project Profile (2): The overall purpose of this project was building a Self Awareness System (SAS) for the business community for buying SAS products and a Payment system was built for SAS. The system would provide certain combination of products (reports) for Self Monitoring reports as a foundation for managing a company's credit.
Responsibilities:
Conducted GAP Analysis and documented the current state and future state, after understanding the Vision from the Business Group and the Technology Group.
Conductedinterviews with Process Owners, Administrators and Functional Heads to gather audit-related information and facilitated meetings to explain the impacts and effects of SOX compliance.
Played an active and lead role in gathering, analyzing and documenting the Business Requirements, the business rules and Technical Requirements from the Business Group and the Technological Group.
Co-authored and prepared Graphical depictions of Narrative Use Cases, UML Models created such as Use Case Diagrams, Activity Diagrams and Flow Diagrams using MS Visio throughout the Agile methodology
Documented the Business Requirement Document to get a better understanding of the client's business processes of both the projects using the Agile methodology.
Facilitating JRP and JAD sessions, brain stormingsessions with the Business Group and the Technology Group.
Documented the Requirement traceability matrix (RTM) and UML Modelling conducted such as creating Activity Diagrams, Flow Diagrams using MS Visio. Analysed test data to detect significant findings and recommended corrective measures
Co-Managed the Change Control process for the entire project as a whole by facilitating group meetings, one-on-one interview sessions and email correspondence with work stream owners to discuss the impact of Change Request on the project.
Worked with the Project Lead in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
Co-oordinated with the off shore QA Team members to explain anddevelop the Test Plans, Test cases, Test and Evaluation strategy and methods for unit testing, functional testing and usability testing
Environment: Windows XP/2000, SOX, Sharepoint, SQL, Oracle, MS Visio, MS Office Suite, Mercury ITG, Mercury Quality Center, XML, XHTML, Java, J2EE.
GATEWAY COMPUTERS, Irvine, CA, Jan 06-Mar 07
Business Analyst
At Gateway, a Leading Computer, Laptop and Accessory Manufacturer, was involved in two projects,
Order Capture Application: Objective of this Project is to Develop Various Mediums of Sales with a Centralized Catalog. This project involves wide exposure towards Requirement Analysis, Creating, Executing and Maintaining of Test plans and Test Cases. Mentored and trained staff about Tech Guide & Company Standards;Reporting system: Gateway was developed with Business Objects running against Oracle data warehouse with Sales, Inventory, and HR Data Marts. This DW serves the different needs of Sales Personnel and Management. Involved in the development of it Full Client reports and aquamaps data sources: GBIF Web Intelligence to deliver analytics to the Contract Administration group and Pricing groups. Reporting data mart included Wholesaler Sales, Contract Sales and Rebates.
Responsibilities:
Product Manager for Enterprise Level Order Entry-Phone Systems, B2B, Gateway.com and Cataloging System.
Modeled the Sales Order Entry process to eliminate bottleneck process steps using ERWIN.
Adhered and practiced RUP for implementing software development life cycle.
Gathered Requirements from differentsources like Stakeholders, Documentation, Corporate Goals, Existing Systems, and Subject Matter Experts by conducting Workshops, Interviews, Use Cases, Prototypes, Reading Documents, Market Analysis, Observations
Created Functional Requirement Specification documents-which includes UMLUse, Scenarios, case diagrams, activity diagrams and work Flow mapping data. Process and Data modeling with MS VISIO.
Worked with Technical Team to create Business Services (Web Services) that Application could leverage using SOA, to create System Architecture and CDM for common order platform.
Designed Payment Authorization (Credit Card, Net Terms, and Pay Pal) for the transaction/order entry systems.
Implemented A/B Testing, Customer Feedback Functionality to Gateway.com
Worked with the ETL, DW teamsOrder entry systems to create Business Objects reports. (Full Client, Web)
Worked in a cross functional team of Business, Architects and Developers to implement new features.
Program Managed Enterprise Order Entry Systems-Development and Deployment Schedule.
Developed and maintained User Manuals, Application Documentation Manual, on Share Point tool.
Created Test Plansand Test Strategies to define the Objective and Approach of testing.
Used Quality Center to track and report system defects and bug fixes. Written modification requests for the bugs in the application and helped developers to track and resolve the problems.
Developed and Executed Manual, Automated Functional, Regression, GUI, UAT Test cases using QTP.
Gathered, documented and executed Requirements-based Businessprocess (workflow/user scenario), Data driven test cases for User Acceptance Testing.
Created Test Matrix, Used Quality Center for Test Management, track defects and reports system & bug fixes.
Load stress Testing Performed, & 's Performance, Response Times Analyzed. Designed, developed visual scripts in order to test server & client side performance under various conditions to identify bottlenecks.
Created/developed SQL Queries (TOAD) with several parameters for the Backend/DB testing
Conducted meetings for project status, issue identification, and parent task review, Progress Reporting.
AMC MORTGAGE SERVICES, CA, USA, Oct 04-Dec 05
Business Analyst
The primary objective of this project is to replace the existing Internal Facing Client/Server Applicationswith a Web enabled Application System, which can be used across all the Business Channels. This project involves wide exposure towards Requirement Analysis, Creating, Executing and Maintaining of Test plans and Test Cases. Demands understanding and testing of Data Warehouse and Data Marts, thorough knowledge of ETL and Reporting, Enhancement of the Legacy System covered all of the business requirements related to Valuations from maintaining the panel of appraisers to ordering, receiving, and reviewing the valuations.
Responsibilities:
Gathered, Validated, Analyzed and Managed and documented the stated Requirements. Interacted with users for verifying requirements, managing change control process, updating existing documentation.
Created Functional Requirement Specificationdocuments-that includes UML Use case diagrams, activity diagrams, scenarios and data mapping. Provided End-user Consulting on Functionality and Business Process.
Acted as a liaison to review client priorities and manage the overall client queue. Provided consultation services to clients, technicians and internal departments on basic to intricate functions of the applications.
Identified business directions & objectives that may influence the required data and application architectures.
Defined, prioritized business requirements, Determine which business subject areas provide the most needed information; "prioritize and sequence implementation projects accordingly.
Provide relevant test scenarios for the testing team. Work with test team to develop test scripts and system integrationensure the testing results correspond to the business expectations.
Used Test Director, QTP, Load Runner for Test management, Functional, GUI, Performance, Stress Testing
Perform Data Validation, Data Integration and Backend/DB testing using SQL Queries manually.
Created Test input requirements and prepared the test data for data driven testing.
Mentored, trained staff about Tech Guide & Company Standards. Set-up and Onsite offshore teams Coordinate, Conduct Knowledge Transfer sessions to the offshore team.
Lloyds Bank, UK Aug 03-Sept 04
Business Analyst
Lloyds TSB is a leader in Business, Personal and Corporate Banking. Noted financial provider for millions of customers with the financial resources to meet and manage their credit needs and to achieve their financialgoals. The Project involves an applicant Information System, Loan Appraisal and Loan Sanction, Legal, Disbursements, Accounts, MIS and Report Modules of a Housing Finance System and Enhancements for their Internet Banking.
Responsibilities:
Translated stakeholder requirements into various documentation deliverables such as functional specifications, use cases, workflow/process diagrams, data flow/data model diagrams.
Produced functional specifications and led weekly meetings with developers and business units to discuss outstanding technical issues and deadlines that had to be met.
Coordinated project activities between clients and internal groups and information technology, including project portfolio management and project planning pipeline.
Provided functionalexpertise to developers during the technical design and construction phases of the project.
Documented and analyzed business workflows and processes. Present the studies to the client for approval
Participated in Universe development-planning, designing, Building, distribution, and maintenance phases.
Designed and developed by defining Joins Universes, Cardinalities between the tables.
Created UML use case, activity diagrams for the interaction between the report and the reporting systems analyst.
Successfully implemented BPR and achieved improved Performance, Reduced Time and Cost.
Developed test plans and scripts; performed routine testing for clients to complex processes to ensure proper system functioning.
Worked closely with UAT Testers and End Users during system validation,User Acceptance Testing to expose functionality/business logic problems that unit testing and system testing have missed out.
Participated in Integration, System, Regression, Performance, and TAO-Using TD, WR, Load Runner
Defect review Participated in meetings with the team members. Worked closely with the project manager to record, track, and close "prioritize bugs. Used CVS to maintain versions between various stages of SDLC.
Client: A.G. Edwards, St. Louis, MO, ' Feb 2005 ' 2006
Profile: Sr. Business Analyst/System Analyst
Project Profile: A.G. Edwards is a full service Trading based brokerage firm in Internet-based futures, options and forex brokerage. This site allows Users (Financial Representative) to trade online. The main features of this site were:Users can open new accounts online to trade equitiies, bonds, derivatives and forex with the Trading system using DTCC's applications as a Clearing House agent. The user will get real-time streaming quotes for the currency pairs they selected, their current position in the forex market, summary of work orders, payments and current money balances, P & L Accounts and trading power, all available continuously updating in real time via live quotes. The site also facilitates users to Place, Change and Cancel an Entry Order, Placing a Market Order, Place/Modify/Delete/Close to Stop Loss Limit on an Open Position.
Responsibilities:
Gathered Business requirements pertaining to Trading, equities and Fixed Incomes like bonds, converted the same into functional requirements by implementingthe RUP methodology and authored the same Business Requirement Document (BRD).
Designed and developed all Narrative Use Cases and UML modeling conducted like created Use Case Diagrams, Process Flow Diagrams and Activity Diagrams using MS Visio.
Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities. Developed business process models in the ORS to document existing and future business processes. Established a business Analysis methodology around the Rational Unified Process.
Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes.
Assisted in developing project timelines/deliverables/strategies for effective projectmanagement.
Evaluated existing practices of storing and handling important financial data for compliance.
Involved in developing the test strategy and assisted in Testing scenarios, developed test conditions and test cases
Partnered with the technical areas in the research, resolution of system and User Acceptance Testing (UAT).
Environment: Windows XP/2000/NT, SOX, MS Office Suite, SQL, MS SQL Server, XML, HTML, Java, J2EE, JSP, Oracle, WinRunner, Test Director
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